Privacy Policy

Last updated: February 9, 2026

1. Scope and Acceptance

Flexor ("we", "our", or "us") is committed to handling your information responsibly. This Privacy Policy explains how we collect, use, store, disclose, and protect information when you use the Flexor mobile application, website, and related services (collectively, the "Service").

By using the Service, you agree to this Privacy Policy and our Terms & Conditions.

2. Information We Collect

2.1 Information You Provide Directly

We may collect information you provide when creating an account, using app features, or contacting support, including:

• Name
• Email address
• Username
• Profile details and preferences
• Messages or feedback you send us

2.2 Fitness, Activity, and Preference Data

If you use Flexor workout features, we may process information such as:

• Workout routines selected or completed
• Fitness goals, focus areas, and caution areas
• Progress data and feature engagement

This information is used to provide recommendations, personalization, and core app functionality.

2.3 Device, Technical, and Usage Information

We automatically collect technical data needed to operate and secure the Service, including:

• Device type, operating system, and app version
• IP address, approximate region, and device identifiers
• App usage events, interactions, and session data
• Error logs, crash reports, and performance diagnostics

2.4 Information from Third Parties

We may receive information from third parties, such as sign-in providers, analytics providers, app store operators, payment processors, and marketing partners, subject to their terms and policies.

2.5 Payment Information

Purchases may be processed by third-party payment processors (including Apple App Store and Google Play). We do not receive or store full card numbers.

3. How We Use Your Information

• Provide, operate, and maintain Flexor and its core features
• Create and manage your account and subscription status
• Personalize routines, reminders, and content
• Process transactions through payment partners
• Respond to support requests and service communications
• Improve product quality, performance, and reliability
• Detect, prevent, and investigate abuse, fraud, and security issues
• Comply with legal and regulatory obligations

4. Cookies, Analytics, and Tracking Technologies

We may use cookies, SDKs, pixels, and similar tools to run core features, measure usage, improve performance, and support marketing. You can manage browser cookies or device-level permissions through your settings.

Some browsers provide a "Do Not Track" setting. At this time, our Service does not respond to all browser-based Do Not Track signals.

5. How We Share Information

• Service providers that support hosting, analytics, support, communications, and operations
• Payment processors and app-store platforms for billing and subscription management
• Legal, regulatory, or law-enforcement authorities where required
• Acquirers or successors in connection with mergers, financing, reorganization, or sale of assets

We do not sell your personal data for money.

In some jurisdictions, sharing limited device or cookie data for ad measurement or personalization may be considered "sharing" under local privacy law. Where required, we provide opt-out rights.

6. Data Retention

We retain personal information for as long as needed to provide the Service, maintain business and tax records, resolve disputes, enforce agreements, and meet legal obligations. When no longer needed, we delete, de-identify, or anonymize information.

7. Security

We use commercially reasonable technical, administrative, and organizational safeguards to help protect information against unauthorized access, loss, misuse, or alteration. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. International Transfers

Your information may be processed in countries other than your own. Where required, we use appropriate safeguards for cross-border transfers in accordance with applicable law.

9. Your Rights and Choices

• Access, correct, or update personal information
• Request deletion of your account and associated data
• Object to or restrict certain processing where available by law
• Request portability of certain data where available by law
• Withdraw consent where processing is based on consent
• Opt out of marketing communications using unsubscribe controls or by contacting us

We may need to verify your identity before responding to certain requests.

10. U.S. State Privacy Rights (Including California)

Residents of certain U.S. states may have rights to know, access, correct, delete, or obtain a copy of personal information, and to opt out of certain profiling, targeted advertising, or sharing activities.

We do not knowingly sell personal information for money. If state law treats certain ad-tech disclosures as "sharing," you may submit an opt-out request.

To exercise your rights, contact us using the information in Section 16 below. Authorized agents may submit requests where allowed by law.

11. EEA, UK, and Switzerland Privacy Rights

If you are located in the EEA, UK, or Switzerland, you may have rights to access, rectify, erase, restrict, object, and data portability, plus the right to lodge a complaint with your local supervisory authority.

Our legal bases for processing may include performance of a contract, legitimate interests, legal obligations, and consent where applicable.

12. Children's Privacy

The Service is not intended for children under 13 (or a higher minimum age where required by local law). We do not knowingly collect personal information from children below the applicable age threshold.

If you believe a child has provided personal information without proper consent, contact us so we can review and delete the information where appropriate.

13. Health Data and HIPAA Notice

Flexor is a fitness and wellness service and is not a covered entity under the U.S. Health Insurance Portability and Accountability Act (HIPAA). Unless explicitly stated otherwise, information you provide in Flexor is not treated as Protected Health Information under HIPAA.

Do not submit highly sensitive medical records or emergency health information through support channels.

14. Third-Party Services

The Service may contain links or integrations with third-party services, websites, or platforms. Their data practices are governed by their own policies, not this Privacy Policy.

15. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted with a revised "Last updated" date. Continued use of the Service after changes become effective means you accept the updated policy.

16. Contact Us

Email: [email protected]